1. Reservation Cancellation Policy:
- For regular reservations: We kindly request that you notify us of any cancellations or changes to your reservation at least 2 hours in advance. Failure to do so may result in a cancellation fee or forfeiture of any deposit made.
- For regular reservations: We kindly request that you notify us of any cancellations or changes to your reservation at least 2 hours in advance. Failure to do so may result in a cancellation fee or forfeiture of any deposit made.
2. Refunds for Prepaid Reservations or Events:
- Prepaid reservations or events require a non-refundable deposit or full payment at the time of booking. In the event of cancellation, the deposit or payment is non-refundable.
- However, if cancellation occurs within the specified cancellation period, we may offer a credit for a future visit or event based on availability and at our discretion.
3. Refunds for Menu Items:
- We strive to provide high-quality meals and ensure customer satisfaction. If you are unsatisfied with the quality or preparation of a menu item, please bring it to our attention immediately, and we will make every effort to resolve the issue.
- Refunds for menu items will be considered on a case-by-case basis and may be provided at the discretion of the management. We may request additional information or evidence to assess the situation.
4. Refunds for Catering Services:
- Refunds for menu items will be considered on a case-by-case basis and may be provided at the discretion of the management. We may request additional information or evidence to assess the situation.
- Refunds for catering services cancelled within 24 hours of the event may be subject to additional costs incurred by the restaurant, such as purchases of ingredients or preparation time.
5. Force Majeure:
- In cases of unforeseen circumstances beyond our control, such as natural disasters, severe weather conditions, or other emergencies, we reserve the right to cancel or reschedule reservations or events. In such situations, we will make every effort to provide a suitable alternative or refund any payments made.
6. Refund Process:
- To request a refund or discuss a cancellation, please contact our team using the provided contact information. We will review each request on an individual basis and process refunds within a reasonable timeframe.
7. Amendments to the Policy:
- We reserve the right to modify or amend this refund and cancellation policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or notifying affected customers.
Please note that the specific details of your restaurant’s refund and cancellation policy may vary based on your establishment’s policies and local regulations. Adapt the above policy to suit your specific requirements and ensure transparency and clarity for your customers.